Can't unlock my Versa 2 with the phone

[Morin.M]

My father's versa 2 is locked because he forget the pin code, and he removed versa2 in Fitbit APP, try to readd it back. But versa 2 screen does not show the BT connect code, keeps showing "unlock with your phone" , how can we do to unlock versa2

Moderator Edit: Clarified subject

[NellyG]

Hi @Morin.M Just checking (as you posted in in the Versa 3 Forum) you are asking about a Versa 2, not a Versa 3? In any case I think you need to  contact Customer Support authentication device has been removed from the app.

Customer Support  

[MarreFitbit]

Hi there @Morin.M, welcome to the Community Forums. Thanks for sharing the details about the issue with your father's Versa 2 and for trying to troubleshoot it before reaching out.

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes.

Hope that helps. 

[Morin.M]

Hi Maria,

Follow the step you suggest, I think that I did initate the factory reset.

Trying to set up the watch, but now screen show "Data not cleared, Sync&try again" and APP can't find watch. What can I do for next step?

[MarreFitbit · Accepted solution]

@Morin.M Any time! 

To solve this issue, try the steps below:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[Morin.M]

Thanks. I can set up Versa2 now.

[MarreFitbit]

@Morin.M Awesome!  I'm glad to hear you're back on track.

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.