Can't unlock my Versa 2 with the phone

[KulChinmay]

I am facing issue where I have lost my watch connect through app and when I wanted to reinstate the connect, I cannot access 4-digit stating message of "Unlock with Your Phone". I cannot see the 4 digit-access code. How to unlock this device and connect to app?

Is this device useless! 🙁

Moderator Edit: Clarified subject

[JohnnyRow]

[KulChinmay]

@JohnnyRow I have lost the pairing with phone. When I try to pair it again, it requires initial 4-digit access code which I am not able to see as device says unlock with your phone.  

[MarreFitbit · Accepted solution]

Hi there, @KulChinmay. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out and for the image attached. @JohnnyRow Thanks for helping out!

In order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[KulChinmay]

Hi @MarreFitbit, Thanks for the insights!  Doing Factory reset worked for me.

[MarreFitbit]

@KulChinmay Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping.