Can't unlock my Versa 2 with the phone

[Bernie1970]

My versa 2 is locked and it says unlock on my phone but there isnt an option to do this. I have uninstalled my app and deleted my versa 2 from the app. It asks me to use a code on my versa 2 to unlock on my phone but as its locked no code comes up. I have followed all the suggestions in the community and am now stuck. My phone is a samsung galaxy a70

Moderator Edit: Clarified subject

[JohnnyRow]

[MarreFitbit]

Hi there @JohnnyRow, welcome to the Community Forums. Thanks for sharing the details about the issue with your father's Versa 2 and for trying to troubleshoot it before reaching out. @JohnnyRow Thanks for helping out! 

To unlock the watch now that it's no longer paired to your dad's phone, I suggest to perform a factory reset by following these steps:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes.

Hope that helps. 

[Bernie1970]

Hi
I have tried following your instructions thanks but it isnt resetting my
fitbit. I hold the button for 8 secs then release for 2 and press again but
there is no second vibration the fitbit sign comes on then goes off and
carries on doing that with no vibration then when i let go it turns back on
and is still locked so its not reset.

Any ideas?

Thanks loads

Bernie

[MarreFitbit]

@Bernie1970 I appreciate you had followed the tips and recommendations I've provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[AdamJanos]

it doesn't work that way, it constantly comes back with the text "unlock with your phone". Can it be thrown away?

adam.janos42@gmail.com