Can't unlock my Versa 2

[JessEdmo]

Hi all, 

I've owned my Versa 2 for less than a year. Never had a problem with it but it's now randomly saying I need phone to unlock it.

Log in to the app on my phone and it says that's it's permanently locked due to entering pin wrong too many times (which I haven't cos I've been stuck in bed for the last week after an operation).

I've read a few forums on this and done a google search - nothing suggested has worked - including hard reset of watch by holding down side button, clicking on device lock in app (which says wallet reset is required, which I agree to but still doesnt work), un-installing device and re-adding. The screen continues to say the same thing.

Any advice please? I use my watch constantly.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JessEdmo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please follow the tips and recommendations provided in this help article How do I use the device lock on my Fitbit device?