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Can't unlock my Versa 2

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‎05-22-2024 02:25 - last edited on ‎05-22-2024 02:37 by Fitbit Moderator

‎05-22-2024 02:25 - last edited on ‎05-22-2024 02:37 by Fitbit Moderator

Hello 

Can u help me 

I have a versa 2 and am forgat the pin unlock , I can not opeu with the apricacion, I don't know the code.

What can a do


Moderator Edit: Clarified subject

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‎05-22-2024 02:40

‎05-22-2024 02:40

Hi there, @Gabriel08. Welcome to the Fitbit Community Forums. I'm sorry to hear you cannot unlock your Versa 2. I will do my best to help you with this! 

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab > Devices > your device.
  2. Tap Device Lock.
  3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Wallet as if you were setting it up for the first time.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


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