Can't unlock my Versa 3 with my phone

[Benelliott1]

Hi, 

my versa 3 keeps saying unlock with phone but I upgraded my phone and lost the Fitbit app so had to re install the app etc but can’t set up my versa 3. How do I unlock it without the phone? 
many thanks, 

ben 

Moderator Edit: Clarified subject

[NellyG]

Hi @Benelliott1 That's a good question! In your shoes I'd contact Fitbit Support  . I think they will be able to help you.

[MarreFitbit · Accepted solution]

Hi there, @Benelliott1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @NellyG Thanks for your advice! 

Since you no longer have access to your old phone, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 
           
           

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again.