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Can't unlock my Versa 3 with my phone

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‎06-20-2023 08:51 - last edited on ‎06-20-2023 11:00 by Fitbit Moderator

‎06-20-2023 08:51 - last edited on ‎06-20-2023 11:00 by Fitbit Moderator

Hello, I changed my phone and forgot my Versa 3 pin. How do I unlock it and connect it to my new phone?

Moderator Edit: Clarified subject

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‎06-20-2023 11:01

‎06-20-2023 11:01

Hi there, @Patryk4444. Welcome to the Fitbit Community Forums. 

Since your Versa 3 is no longer connected to your phone, please follow the steps below:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎06-20-2023 11:01

‎06-20-2023 11:01

Hi there, @Patryk4444. Welcome to the Fitbit Community Forums. 

Since your Versa 3 is no longer connected to your phone, please follow the steps below:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎06-21-2023 04:08

In response to MarreFitbit

‎06-21-2023 04:08

Everything is working now, thank you very much for your help

Best Answer

‎06-21-2023 04:52

In response to Patryk4444

‎06-21-2023 04:52

@Patryk4444 You're very welcome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-21-2023 20:53

‎06-21-2023 20:53

Had the same issue with not being able to connect to phone. App was asking for unlock code. Not exactly sure how I was finally able to unlock it, but it took quite a few tries to finally get it unlocked. It would reboot and then still be locked when it restarted. I guess I finally hit the button at the right time and it reset and the rebooted as when new. It also did an firmware update.

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‎06-22-2023 00:56

In response to MarreFitbit

‎06-22-2023 00:56

Hi, My Versa 3 has switched off and won't switch on. It's been on charge, so I know that's not the prob. I've tried the 'reset' you suggested, but I've held the button in for ages and there's no vibration? Is there another way to factory reset please?

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