Can't unlock my Versa 3 with my phone

[ColetteCx]

I can't unlock my Fitbit and it has disconnected from my mobile. 

The pin code screen comes up but it has a white circle taking over the screen so no matter what I click, it just takes me back to my screensaver/doesn't let me type!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ColetteCx. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

Since your Versa 3 is no longer connected to your phone, please follow the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again.