Can't unlock my Versa 3 with my phone

[Vall3]

Fitbit says unlock with your phone but my phone isn’t connect with my fitbit. When I go to the fitbit app and press instal new product, press versa 3, then he ask for a verificationcode how need to be showed on my versa 3 but I don’t see a code. I only see unlock with your phone:( What can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Vall3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Since your Versa 3 is no longer paired to your Fitbit account, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Hope that helps. 

[Vall3]

Thankyou! But I can’t manage it. I tried 20 times. 

[MarreFitbit]

@Vall3 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Kevwhitey]

I've tried doing the same  as instructed but it doesn't work 

[Vall3]

Hi Marre,

The shop I bought it from is going to try to fix it. I will send it tomorrow.

Thank you. 

[Vall3]

hi @MarreFitbit ,

The company I bought it from is not allowed to send it to Fitbit for repair. I have to do that myself... So my Fitbit is sent back to my home address.

The link you give me doesn't work. I can't get in touch with anyone? I don't have a twitter account or else I'll end up on the forum here where I already posted... Please help to resolve this.

Thank you.

[Kevwhitey]

Wasted my money on something that should never have been sold.