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Can't unlock my Versa 3 with my phone

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‎02-11-2022 01:12 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-11-2022 01:12 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

All of a sudden my fitbit is locked and says needs to be inlocked with phone, but I have no idea how to do that. I have always unlocked my fitbit with a code on the watch itself. It also will not sync and I've tried turning it off and back on but no luck

 

 

Moderator Edit: Clarified subject

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‎02-11-2022 03:37 - edited ‎03-28-2024 05:02

In response to SteveH

‎02-11-2022 03:37 - edited ‎03-28-2024 05:02

Hi there, @Fispaceout. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To unlock your Versa 3 with your phone, please follow the steps provided by @SteveH. For more information, see How do I use the device lock on my Fitbit device?

As for the syncing difficulties, follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-11-2022 03:13

‎02-11-2022 03:13

unlock3.png

 

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‎02-11-2022 03:37 - edited ‎03-28-2024 05:02

In response to SteveH

‎02-11-2022 03:37 - edited ‎03-28-2024 05:02

Hi there, @Fispaceout. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To unlock your Versa 3 with your phone, please follow the steps provided by @SteveH. For more information, see How do I use the device lock on my Fitbit device?

As for the syncing difficulties, follow the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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