Can't unlock my Versa 3 with my phone

[MiguelG1964]

I keep going through all the steps that it took to pair my watch and my S20+, which I sent back to Verizon as a trade-in, and I keep getting a red "Unlock with your phone" message, instead of the 4 digits I need to pair the watch to the phone.  Has anyone else gotten this but gotten around it?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MiguelG1964. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Your Versa 3 is asking to be unlocked with the old phone, that's why you cannot move forward with the set up process. Since you no longer have access to your old phone, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

[MiguelG1964]

I've followed your instructions 3x and it keeps coming back to the watch/clock face that I had it set to last. I'll give it another few tries.

Update: Okay, 12th time was the charm. LOL
Thank you!!

[MarreFitbit]

@MiguelG1964 Awesome! I'm glad to hear you managed to solve the issue. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.