Can't unlock my Versa 3 with my phone

[SunsetRunner]

It won't pair, I can not unlock it to do anything at all. I can not reset it. It is saying I need to authorize the internet, but it is locked so I can't oair it. I keep getting the UNLOCK WITH PHONE message but it's not paired so it won't unlock. I'm throwing this garbage away and buying a Samsung watch.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since you no longer have access to your old phone, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

Hope this helps. 

[willjoe]

To unlock your device with your phone:
In the Fitbit app, tap the Today tab. your profile picture. your device image.
Tap Device Lock.
Find the option to reset your PIN code.

Regards,

Will

[willjoe]

To unlock your device with your phone:
In the Fitbit app, tap the Today tab. your profile picture. your device image.
Tap Device Lock.
Find the option to reset your PIN code.

Regards,

Will