Can't unlock my Versa 3 with my phone

[Khristie]

Hi

My Versa 3 is showing ‘Unlock With Phone’, I have entered the code many times and it keeps blocking it. 

I have done a reset on the watch by holding down the button. Confused to advice given about holding down three buttons? I only have the one on the left, no?

I cannot pair the phone to the app because it asks me to enter the code shown on versa. It will not show me a code because it comes up with the green box and digits. I enter the pin that is connected to Apple Pay and it locks the versa again. 

Online chat has suggested restarting and I have done over 50 times and the same thing happens. I’ve disconnected from Bluetooth and reconnected. I have disabled Apple Pay on my wallet for Fitbit on iPhone. 

I cannot swipe anywhere on the versa without the green box and digits appearing. 

I am lost on what else to do as everywhere I look it just says factory reset which I’ve tried to do multiple times. 

I can’t use any functions on my versa and I’ve only had it a year so I really don’t want to have to buy another watch. 

thank you 

Khristie x

Moderator Edit: Clarified subject

[MarreFitbit]

HI there, @Khristie. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As you mentioned, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.

[Khristie]

Ok thank you, I’ll reach out again as it’s still not working. 😔