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Can't unlock my Versa 3 with my phone

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‎01-08-2024 06:34 - last edited on ‎01-08-2024 07:27 by Fitbit Moderator

‎01-08-2024 06:34 - last edited on ‎01-08-2024 07:27 by Fitbit Moderator

  • Hi there. 
  • My Versa 3 is asking me to unlock it with my phone. I've looked all through the fitbit app, and can't see where to go to unlock it.
  • Please help 

 

Moderator Edit: Clarified subject

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‎01-09-2024 04:17

‎01-09-2024 04:17

Hi there, @Caribgirl. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 is still locked despite the steps you've tried so far. I'll do my best to help you with this. 

As a first approach, please note that if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To unlock your device with your phone:

  1. In the Fitbit app, tap the Today tab > Devices >  your device.
  2. Tap Device Lock.
     
  3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Pay as if you were setting it up for the first time.

Maria | Community Moderator, Fitbit


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