Can't unlock my Versa 3 with my phone

[Ailsastepho]

My fitbit has locked itself saying unlock on your phone. I tried but it kept saying couldn't connect and then to try to reset it i deleted the device from my phone account but now cant add it back on because I cant see the code its sending because of the unlock message. Cant reset it with the side button as keep getting the unlock message coming up. Anyone have any suggestions? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ailsastepho. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is locked. I understand your concern, I will do my best to help you with this!

Since you no longer have access to your old phone, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

[K3chdugoduc]

That did not work 👎👎👎👎👎👎👎👎👎

[MarreFitbit]

Hi there, @K3chdugoduc. Welcome on board. I'm sorry to hear that the steps recommended in the post above did not work. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!