Can't unlock my Versa 3 with the phone

[Love2ride007]

Hello, my phone updated software and now my Versa 3 watch doesn’t work at all. The screen said to unlock with the phone, but my phone doesn’t even see the watch now. I tried to reset the watch- unsuccessfully, I tried to turn off and on my Bluetooth and nothing helps. My watch disappeared from my fit bit account. Not sure what to do. It was always working properly until my phone decided to upgrade the software. Someone please help. Thank you…. Yeah it’s set to czech bc I’m czech 😊

 

 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Love2ride007. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and the images attached. 

Since your Versa 3 is no longer connected to your phone, please follow the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again.