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Can't unlock my Versa 3

‎09-28-2025 08:56 - last edited on ‎09-30-2025 05:37 by Fitbit Moderator

‎09-28-2025 08:56 - last edited on ‎09-30-2025 05:37 by Fitbit Moderator

Hi all 

my Fitbit versa3 is locked and shows to me “unlock with your phone”

I don’t remember the PIN code and also in my app, doesn’t shows anymore the watch to try to reset.

can anyone help me ?


Moderator Edit: Clarified subject

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‎09-30-2025 05:40 - edited ‎09-30-2025 05:42

‎09-30-2025 05:40 - edited ‎09-30-2025 05:42

Hi there, @Abaurrecesar. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is locked. I understand your concern, I will do my best to help you with this!

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. With that being said, please refer to this article for instructions on unlocking your device: How do I unlock my Fitbit device with my phone?

If the above doesn't work, may I know if your Versa 3 is still paired to your Fitbit account? 

Maria | Community Moderator, Fitbit


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