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Can't unlock my Versa using my phone

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‎12-16-2018 01:08 - last edited on ‎12-17-2018 09:34 by Moderator Alum

‎12-16-2018 01:08 - last edited on ‎12-17-2018 09:34 by Moderator Alum

Hi ... I've been trying to unlock my Versa using my phone but have been unable to. The same message keeps coming up on the Versa: unlock device using phone. I've reset my password on my Mac desktop as well as doing the update.

Any solutions?

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2 REPLIES 2

‎12-16-2018 01:28

‎12-16-2018 01:28

The instructions from fitbit are:

 

unlockphone.PNG

Is this what you have tried? If so, what problem are you having?

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‎12-17-2018 09:35

‎12-17-2018 09:35

Welcome to the Community @michael62 and @SteveH thanks for the input.

 

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Were you able to unlock your watch?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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