Can't unlock my Versa with my phone

[BradleyMcLean]

Hi, I’ve just put on a new wriststrap for my versa 1 and my pin screen was on so my watch has locked itself but i can’t update my pin as i don’t have my app paired with it.

i’ve used all the tips on hard factory resets (i did one for a full minute and it still wouldn’t factory reset) what do i do now?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BradleyMcLean. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

It seems like the Factory Reset wasn't performed correctly. So, to unlock the watch now that it's no longer paired to your wife's phone, I suggest to perform a factory reset by following these steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup. At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Hope that helps. 

[BradleyMcLean]

Hi again, thanks for the help but there is still a problem. After i release the bottom right button my screen goes blank and doesn’t give me a vibration until after i let go of the other two buttons.

i don’t know how to fix this

[MarreFitbit · Accepted solution]

@BradleyMcLean I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[BradleyMcLean]

Hi, i would really like to thank you for you’re help as i tried it for the first time this morning and instantly worked.

so i would like to thank you once more for all the effort you gave me 😊

[MarreFitbit]

@BradleyMcLean Anytime! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[Kim-C-86]

Hi, did you get this fixed? I am having the same issue, no vibration after the bottom right release. 

[Kim-C-86]

Hi, I am having the same issue as the above thread and tried various forum recommendations but don’t get a vibration as needed.