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Can't unlock my Versa with my phone

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‎05-23-2021 08:08 - last edited on ‎05-25-2021 05:50 by Fitbit Moderator

‎05-23-2021 08:08 - last edited on ‎05-25-2021 05:50 by Fitbit Moderator

my fitbit is locked and i am unable to connect with my any phone and unable to use 

and i dnt knw any locked password

do help me with this

 

 

Moderator Edit: Clarified subject

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‎05-25-2021 05:55 - edited ‎05-25-2021 05:55

‎05-25-2021 05:55 - edited ‎05-25-2021 05:55

Hi there, @SunsetRunner. Welcome to the Community Forums. 

 

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-25-2021 05:55 - edited ‎05-25-2021 05:55

‎05-25-2021 05:55 - edited ‎05-25-2021 05:55

Hi there, @SunsetRunner. Welcome to the Community Forums. 

 

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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