02-17-2022 14:11 - last edited on 02-18-2022 06:12 by MarreFitbit
02-17-2022 14:11 - last edited on 02-18-2022 06:12 by MarreFitbit
I bought a second hand Versa that has a pin to unlock. It’s now locked itself and says I need to unlock using my phone but can’t find where! Would prefer to take the PIN off but don’t know how to do that either. Any ideas much appreciated
thanks
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-18-2022 06:14 - edited 10-30-2023 03:49
02-18-2022 06:14 - edited 10-30-2023 03:49
Hi there, @CarolW38. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.
Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:
Hope that helps.
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02-17-2022 14:18
02-17-2022 14:18
That is probably locked from entering wrong PIN for Fitbit Pay too many times.
From How do I use the device lock on my Fitbit device?
02-18-2022 06:14 - edited 10-30-2023 03:49
02-18-2022 06:14 - edited 10-30-2023 03:49
Hi there, @CarolW38. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.
Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...