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Can't unlock my Versa with my phone

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‎05-26-2022 22:03 - last edited on ‎05-28-2022 05:31 by Fitbit Moderator

‎05-26-2022 22:03 - last edited on ‎05-28-2022 05:31 by Fitbit Moderator

I bought Fitbit versa yesterday i unfortunately did the factory reset with out I bought Fitbit versa yesterday i unfortunately not connect the mobile and I did the factory reset when i install the Fitbit app and try to connect with the mobile Fitbit app said that your fibit is locked what ca i do 

Plz say answer fast

 

Moderator Edit: Clarified subject

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‎05-26-2022 22:36 - last edited on ‎08-09-2024 06:05 by Fitbit Moderator

‎05-26-2022 22:36 - last edited on ‎08-09-2024 06:05 by Fitbit Moderator

Hi @_kiran  - try in the Fitbit App on your phone, click profile photo top left, click "+ Setup a Device".

After a factory reset, if successful, it will need to be installed like a new watch. Part of that process will involve entering a code to continue.

Note, factory reset is very risky as it can kill the watch.

Author | ch, passion for improvement.

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‎05-28-2022 05:32 - edited ‎11-19-2023 02:39

In response to Guy_

‎05-28-2022 05:32 - edited ‎11-19-2023 02:39

Hi there, @_kiran. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa. @Guy_ Thank you for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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