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Can't unlock my Versa with my phone

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‎08-02-2023 01:43 - last edited on ‎08-02-2023 05:38 by Fitbit Moderator

‎08-02-2023 01:43 - last edited on ‎08-02-2023 05:38 by Fitbit Moderator

Hello all,

I am not able to unlock my Fitbit versa device. I can see the message 'Unlock with your phone'. But neither am I able to pair it with my phone nor use versa in a standalone form.

Any suggestions would be highly appreciated.

Update: 

Guys, I got my Fitbit device connected back to my phone.

Great help was received from @FitbitSupport on Twitter for resetting back the device.

Keep spreading good vibes, good work.


Moderator Edit: Clarified subject

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‎08-02-2023 03:46

‎08-02-2023 03:46

Welcome to the Fitbit community, @ljohn89!

Thanks for reporting back that the support team has helped you getting things fixed.

Keep moving with your Versa!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-02-2023 05:43

In response to Talahthas

‎08-02-2023 05:43

Hi there, @ljohn89. Welcome to the Fitbit Community Forums. I'm glad to hear that our Support Team was able to help you. 😊 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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