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Can't unlock my Versa with my phone

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‎08-04-2023 08:34 - last edited on ‎08-05-2023 06:52 by Fitbit Moderator

‎08-04-2023 08:34 - last edited on ‎08-05-2023 06:52 by Fitbit Moderator

Hi, i got a fitbit versa 1 and i want to factory reset it. But the watch is locked and not connected to my phone or account. The videos and tips i have found does not work. If you have any idea that can work please tell me.


Moderator Edit: Clarified subject

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‎08-05-2023 06:59

‎08-05-2023 06:59

Hi there, @Hoxterjr. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Since the Versa is no longer paired to the original account, I suggest to perform a factory reset by following these steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup. At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-05-2023 06:59

‎08-05-2023 06:59

Hi there, @Hoxterjr. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Since the Versa is no longer paired to the original account, I suggest to perform a factory reset by following these steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup. At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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