Can't unlock my Versa

[etoile-fit]

I was trying to change my wristband (which is, by the way, difficult) but forgot to turn off my Versa beforehand. Now it's lock and when I tried to unlock it with my phone by changing the pin it just keeps saying "error connecting to Versa".

I have deactivated Fitbit pay on the website and removed my card. Nothing! It is still locked and I can't even access the settings to factory reset my Versa. I have tried the 3 button press but every time I release the bottom right button after the Fitbit logo disappears it doesn't trigger anything.

No vibration or anything and by Versa is lock. I am on my wits end and I am just absolutely frustrated at this point. Please help this is ridiculous. This Versa was given to me as a gift and now I just feel crap that I can't use it.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @etoile-fit, it's great to see you here.

I appreciate all the efforts in trying to fix this. Make sure you are doing the following to unlock your watch with your phone:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

Let me know the outcome. 

[etoile-fit · Accepted solution]

As stated in my first post, I have done that. It did not work due to the constant error of "error connecting to versa."

I have reached out to customer support and they were able to assist me to unlock my versa.

I had to uninstall my app, as the problem with the constant error problem seem to be due to fitbit app for android being buggy.

[AlejandraFitbit]

Thanks for the update @etoile-fit. It's great to hear that you have fixed this issue and thanks for sharing the steps you did in order to do it. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[Lucykough]

Hey so I had the same problem but I removed the device from my Fitbit account as I thought it would help me to reset. 

Now I’m stuffed because the watch is still locked and it is no longer connected to an account... 

i cant add device and sync again because when the phone tries to connect it sends PIN numbers across which cant show up because the phone is locked!

any ideas??

[Louannelouise]

Hi. I have same problem, did you ever fix this, Fitbit help advised to send versa back to them.