Can't unlock my Versa

[Hazo123]

I was given a Fitbit versa on the 20th of February 2024. I got it as a late birthday present, and was very exited to start using it! Around November though, I had my versa at school and I accidentally got myself locked out. My phone had gone missing a few days before. Not remembering which account I used to log in, I was stuck. I researched  and researched but could find ANYTHING that could help. I found nothing else to do but to just buy a new one. I am writing this in hope that it doesn’t happen to anyone else. But if it does happen to you, I have not yet found a solution, so if you manage to, please post it so it doesn’t 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Hazo123. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still locked. I understand your concern, I will do my best to help you with this!

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

To unlock your device with your phone:

1. In the Fitbit app, tap the Today tab > Devices > your device.
2. Tap Device Lock.
3. Find the option to reset your PIN code.