Can't unlock my Versa

[Missbee82]

I have accidentally locked my Versa when I try to unlock with phone by following steps it tells me a problem has occurred try again later... I’ve tried uninstalling and reinstalling but not working.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community @Missbee82.

Thanks for troubleshooting this by yourself. To unlock your watch with your phone do the following:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

If you keep receiving an error, please provide me with a screenshot of it.

Let me know the outcome. 

[Court4]

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@AlejandraFitbit wrote:

Welcome to the Community @Missbee82.

Thanks for troubleshooting this by yourself. To unlock your watch with your phone do the following:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

If you keep receiving an error, please provide me with a screenshot of it.

Let me know the outcome. :manhappy

The exact same thing is happened to me. My versa is blocked and won’t unlock.

I follow the prompts to reset pass word and it keeps on saying “error occurred try again later” or it’s now saying something about a blue tooth error. 

iv taken a screen shot but I’m not sure how to load it on this comment.  

[AlejandraFitbit]

A warm welcome to the Community @Court4.

I appreciate the efforts in trying to fix this issue. Is your watch locked too? To attach an image, follow the instructions provide in this post, also check the help article How do I use the device lock on my Fitbit watch?.

Hope to hear from you soon. 

[Court4]

Thanks for your reply.

i don’t have a pc only replying on my phone. I think that’s why I can’t upload. I don’t have the option to choose a file when I press on the camera.

anyways, please can you help unlock my phone it’s been 2 days now with out it!! 

So when I go into my versa on the app, it prompts me to change my pin. 

I can do this, then it says “ pin set, configuring tracker” .............

then it comes up with “operation can’t be completed (FBBluetoothErrorDomain error 18 ) 

please help!!

is there a number I can call? 

[Court4]

Hello, are you able to help me with this problem?

or can you please direct me to someone who can help with this error every time I try to unlock my watch on the app.

i havnt been able to use my versa for 4 days now and it’s frustrating me!!!

is there a number or direct email I can contact someone for help please? 

[Missbee82]

Hi
You have to log on to Fitbit online then disable your card you use for payWave...it will then let you change pin on app.

Sent from my iPhone

[Bobismyuncle]

Why can’t I just reset my pin without having to remove my paywave cards. And can I do it from my iPhone? What if I don’t have a pc....

[Janeasilver]

Thank you so much, I was thinking I was never going to able to use my Fitbit again:-)

[Jan369]

My Versa doesn’t have Fitpay on it. I live in Australia. I don’t know how the Versa became locked. Everything was fine then suddenly I couldn’t change my watch face and couldn’t even access my apps. I’ve tried all those suggestions about holding buttons etc and still I am locked. I have spent all the afternoon and evening on this and am really fed up with it. Why do you sell something that doesn’t work properly?  I am going into,the store where I bought this Versa to try to change it for another Charge 2 which didn’t give me any trouble

[SunsetRunner]

I'm trying to unlock my Fitbit but I can't it says unlock with my phone but the account that I used for this one is deleted cuz I just deleted it now I have a new account and it won't connect because I can't unlock it with my phone I don't know what to do

[Sarah12234]

Hi am trying to do this but i have forgotten my 4 pin code is there anything i can do x

[honey4ever]

when i try to unlock my fitbit with my phone i dont have the device image bc i started a new account and now i cant unlock it at all

[krgupta]

My Fitbit Versa 2 is locked.  I don't have a mobile app also to connect with.  Effectively there is no pairing code also to connect with.

[willjoe]

The fitbit gets locked when you enter the wrong PIN 10 times and then it can only be unlocked via the app on your phone. Trouble is, if you have deleted the fitbit this option is not available to you and it will not be possible to unlock it.

Regards,

Will

[krgupta]

Now I am not in a position to just the watch.