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Can't unlock my fitbit

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Hello.

My fitbit versa is locked. I unpair with my phone, delited the app, start everything from the begining. 

it is not working. On my versa i still see  "unlock with your phone"

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@EvaBunkevica welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the issue that you are experiencing with your Versa since it got locked even though you have unpaired with your phone and deleted the app.

 

Please follow the troubleshooting steps that shared my friend Ricardo in order to unlock your Versa with your phone. If you already tried this, let me know and I'll be happy to assist you.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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It is not working. I still can not unlock my versa

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@EvaBunkevica I'm sorry for the late response. However, I would like to follow up. I'm afraid that I didn't include the steps that shared my friend Ricardo. I apologize for this.

 

You can find the steps in this help post. After this, check out if the issue gets fixed.

 

Let me know how it goes! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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