Can’t unlock or pair watch

[Lucykough]

Hey all

so I’ve got a bit of s doozy.

the watch is locked and I can’t unlock it. 

I have tried the reset pin in app and didn’t work. I have tried the factory reset with the buttons, doesn’t work.

so I removed the device from my account and the phone is still locked!!

now I discovered that it is a bug with the Fitbit pay thing, but now I can’t add a new device... ie this watch because it won’t receive the numbers from the app to pair... because it is locked! 

How can I unlock a phone that is now not attached to an account?!

[Lucykough · Accepted solution]

Sorry I meant unlock the watch which is not connected to an account....

[Coyotehm]

I am having this EXACT issue. Support is useless. 

[GreenButterfly]

What solved your issue, I'm experiencing the exact same thing. Sooo annoying!

[Coyotehm]

No response yet. Support was stoppeds tt get back to me but have heard nothing.

[GreenButterfly]

Thank you for your response. Feeling pretty hopeless now.

[TimBrown]

Looks like this is still unresolved. Is that correct? I am having the same problem. Keen to sort it out. Appreciate any tips.

[GreenButterfly]

Hi,

I got no help or resolution because I unpaired my watch. Customer service
said if didn't unpaired they could remotely unlock it.
I ended up returning my watch for a new one. Now I cant add my bank card to
my wallet in app which I could do with the last one.

Kind Regards

Dominique

[TimBrown]

Thanks for getting back to me.

I have tried everything and it won’t let me in. Looks like I had the same problem as you.

Will return to shop.

Many thanks

Tim

Tim Brown Meditation
118 Sutherland Street
Paddington NSW 2021
0414 440 212
www.timbrownmeditation.com

[GreenButterfly]

Your welcome. I can imagine your frustration so I'm glad I could give you
some info to work with regarding my issue. I think your best to return it
as it seems to be a common glitch.

Best of luck,

Dominique

[TimBrown]

Thanks Dominique.

Tim Brown
The Meditation Centre
118 Sutherland St
Paddington
0414 440 212
www.TimBrownMeditation.com