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Can't unlock the Versa with my phone

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I created a passcode for my fitbit watch and even if I don't type the code to open my watch, its being typed for some reason. you see I wear my watch most of the time even if im sleeping, I guess its been randomly typed in that scenario so if I wake up, my watch will tell me to "unlock with phone" but my watch is no longer synced with my phone so I downloaded the fitbit app in my laptop hoping that I can sync it that way, they easily found my watch (compared to my phone) but when its time to put on  the code to complete the sync, my watch will show the "unlock with phone"

I want to remove my password after this, its starting to get frustrating.

 

Moderator Edit: Clarified subject

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Hi there @KeziahCamille, welcome to the Community Forums. I'm sorry to hear that you've been having trouble to unlock your Versa. Thanks for the steps you tried in order to fix this situation.

I've seen that you contacted our Support Team after posting here and they helped you to unlock your Versa. 

Maria | Community Moderator, Fitbit


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