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Can't unlock versa despite advice

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‎01-13-2019 15:46

‎01-13-2019 15:46

Hi, 

I have locked my versa. When trying to reset in app on Huawei p20 pro it actually said device lock disabled. I tapped it anyway and it just said connecting but never connected although I left to try for a long time. I deleted and reinstalled the app as advised, this did not work. I deleted the versa from my account, on reflection perhaps this was a rookie mistake! I tried again and it manages to find it and the watch gives me a 4 digit code which I enter then my phone says connecting, but again  never connects. I don't know what to do 😕 Any helpful advice is greatly appreciated! 🙂 

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2 REPLIES 2

‎01-13-2019 16:51

‎01-13-2019 16:51

So is the Versa locked (ie telling you to unlock using your phone) as the title suggests? Or is the problem that it wont set up again?

If it is stuck on set up, try THIS Help Article on problems setting up.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-13-2019 23:17

In response to NellyG

‎01-13-2019 23:17

Hi,
Thanks for your reply. It's stuck on unlock with phone 😞
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