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Can't unlock with phone

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‎02-12-2020 04:12 - last edited on ‎02-13-2020 12:08 by

‎02-12-2020 04:12 - last edited on ‎02-13-2020 12:08 by

Hello Team, 

Due to some mistakes,  my cousin used my fitbit watch and entered wrong password multiple times and later it is has got locked and later the device is asking "unlock your device with your phone". 

 

Now another problem is also I have deactivated my account.

 

Now I have registered with new mail id.

 

Now, I need to reset my fitbit watch, how can I reset my watch.Please help me how can I do it. 

 

Awaiting for your quick response. 

 

 

Moderator edit: subject for clarity

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‎02-13-2020 12:07 - edited ‎02-13-2020 12:11

‎02-13-2020 12:07 - edited ‎02-13-2020 12:11

Welcome to the Fitbit Community, @ASKSREDDY.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with unlocking your watch. Thank you for your efforts to resolve this and for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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