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Can't update Versa 2 firmware version

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‎11-16-2020 17:02 - last edited on ‎11-17-2020 18:00 by Fitbit Moderator

‎11-16-2020 17:02 - last edited on ‎11-17-2020 18:00 by Fitbit Moderator

Hello! I recently got a Fitbit versa 2 and it has the version 35.70.7.14 and when I check for updates on my computer for it, the app says it is up to date but it is obviously not. I need help!

 

Moderator Edit: Clarified subject

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8 REPLIES 8

‎11-16-2020 17:06

‎11-16-2020 17:06

I did everything that the "how to update my Fitbit versa 2" but to no avail! When I first got it, the watch updated but it seems that it hasn't?

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‎11-17-2020 18:00

In response to Fitness12345

‎11-17-2020 18:00

Hi @Fitness12345, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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‎11-18-2020 05:11

In response to RicardoFitbit

‎11-18-2020 05:11

So if I just plug it in with the charger it should sense that there is an update? How long do I need to have it plugged in?

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‎11-18-2020 05:16

In response to Fitness12345

‎11-18-2020 05:16

It didn't do anything when I plugged it in. When I ran a check for updates it still said it was up to date!

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‎11-18-2020 11:01

In response to Fitness12345

‎11-18-2020 11:01

It's usually a 24-48 process for the Fitbit app to sync the activity with the server.  That happened to me when I got a replacement awhile back and it did eventually show that the firmware was ready for an update.  This is somewhere within the Help articles too.  Strange I know but you may have to just give it some more time.  Good luck!

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‎11-18-2020 11:40

In response to RonBurgundy

‎11-18-2020 11:40

Do you mean have it continuously connected to my phone? I have it set to that but I still have to manually sync it. I have had it for like 4 days

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‎11-18-2020 19:33

In response to Fitness12345

‎11-18-2020 19:33

I don't think it has to be continuously connected to the phone.  If you wear the Versa 2 and it records your activity then that syncs with the Fitbit app on your phone.  Then after a couple of days I think it may sync with the server and the update may be available.  

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‎11-19-2020 07:43

In response to RicardoFitbit

‎11-19-2020 07:43

@RicardoFitbit I cannot figure it out! now it is not letting me sync with my devices! plz help!

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