help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update Versa 2 firmware version

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2020 08:05 - last edited on ‎12-02-2020 17:09 by Fitbit Moderator

‎12-02-2020 08:05 - last edited on ‎12-02-2020 17:09 by Fitbit Moderator

I bought a Versa 2 over the weekend, an upgrade from my Charge 2. The main features that convinced me to get a new one were AZM and the oxygen levels. I can't see AZM in the app, even though I have seen it in the past while I only had the charge 2 and I've tried to get the new clock faces that display these and I just keep getting messages telling me I have to have the latest app and the latest firmware. The app is fully up to date, the firmware is lagging at 35.70.7.14, there is no option to download the newest version. I have tried rebooting the fitbit, restarting the phone, unpairing the fitbit then adding again and even uninstalling the app, none have worked. How can I get the latest firmware to use these features?

I have a Huawei P30 Lite. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-02-2020 17:08

‎12-02-2020 17:08

Hi @Asrd, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? if you experience an issue during this process. 

 

I'll be here if further assistance is needed. 

Best Answer
0 Votes