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Can't update Versa Lite firmware version

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‎09-26-2020 13:24 - last edited on ‎10-02-2020 17:49 by Fitbit Moderator

‎09-26-2020 13:24 - last edited on ‎10-02-2020 17:49 by Fitbit Moderator

My versa lite is on version 38.33.1.30 so I've tried to update it but everything I've read just says to attach to charger and plug into a computer. It says nothing about how to get the update to start. My app isn't showing an update and all I want to do is install a new clock face but it won't let me until I update my device and when I follow the steps absolutely nothing happens.

 

Moderator Edit: Clarified subject

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‎10-02-2020 17:49

‎10-02-2020 17:49

Hi @SaraL28, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this and further investigate why are you unable to install an update, can you please let me know which phone are you using with your Versa Lite? When was the first time you experienced this situation and how many times since then? If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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