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Can't update Versa Lite firmware version

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‎10-19-2020 17:58 - last edited on ‎10-19-2020 19:51 by Fitbit Moderator

‎10-19-2020 17:58 - last edited on ‎10-19-2020 19:51 by Fitbit Moderator

For the past week I noticed that my Fitbit Versa Lite has had the incorrect time. Syncing became more difficult. I tried holding the button to restart the Fitbit, I restarted the app, I turned Bluetooth on and off, I turned off the Fitbit using the shutdown from the watch menu. I’ve literally tried everything that has been posted on here.

Finally, I reset the Fitbit to factory settings, a few times the Fitbit was able to be recognized by my phone and I put in the number on the display and then it would tell me that I needed to update my firmware. When I tried that I got stuck in a loop for hours or it would say that the update can’t be loaded.

 

currently I have a red x on the screen with “data not cleared. Sync and try again”. I’ve tried everything and this is driving me nuts.

I'm Deaf and have grown to rely on the vibrations from the Fitbit for alarms, notifications, alerts, etc.

 

Moderator Edit: Clarified subject

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‎10-19-2020 19:51

‎10-19-2020 19:51

Hi @ECP123, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you and further investigate, can you please let me know which phone are you using with your Versa Lite? When was the first time you experienced this situation and how many times since then? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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‎10-19-2020 20:25

In response to RicardoFitbit

‎10-19-2020 20:25

I first noticed the time being off last Tuesday. I noticed because I was supposed to get my flu shot at 1PM and then go to a seminar at 2:00. But I looked at my watch, saw that it was only 12:30 and decided to stay in the lab to teach new students how to do procedures. When I got back to my office I was shocked that the time was 1:45. I quickly gathered my things for the seminar and made it on time.
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‎10-20-2020 18:05

In response to RicardoFitbit

‎10-20-2020 18:05

I have an iPhone 7, the first time I started having issues was a week ago.

I ordered a Versa 2 because I need the alarm. However, I’ll miss the bright blue Versa lite. 

today it has made contact to my phone but displays a 4 digit code for mere seconds before restarting.

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