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Can't update Versa Lite firmware version

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‎11-02-2020 15:33 - last edited on ‎11-03-2020 15:04 by Fitbit Moderator

‎11-02-2020 15:33 - last edited on ‎11-03-2020 15:04 by Fitbit Moderator

My Versa Lite stopped working. I was sent a replacement Versa Lite. The replacement Versa Lite does not have the newest update/version that includes Active Zone Minutes.  The replacement version is 3.32.1. I tried to update my replacement only to receive a message that my Versa Lite replacement is up to date. How do I get my replacement Versa Lite updated so that I can access Active Zone Minutes?

 

Moderator Edit: Clarified subject

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‎11-03-2020 15:04

‎11-03-2020 15:04

Hi @tallen1959, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

I'll be here if further assistance is needed.

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