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Can't update Versa firmware version

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‎10-31-2020 03:56 - last edited on ‎11-01-2020 21:16 by Fitbit Moderator

‎10-31-2020 03:56 - last edited on ‎11-01-2020 21:16 by Fitbit Moderator

Currently my versa is on the 32.10.15, I need to update it to use different watch faces but everything I have tried hasn’t worked. I have tried with the app on my phone, no pink button pops up, I’ve tried turning on and off again, I’ve tried on the computer using the app on windows 10, I’ve tried downloading it from Fitbit.com/setup (this won’t even take me to the home page as it says page not found. I’ve tried looking where the date and time is and nothing is there for the Fitbit. Is there anything else I can try as I need to update as it won’t let me use any other clock faces 

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:15

‎11-01-2020 21:15

Hi @Ivyriarose, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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