Can't update Versa firmware version

[ambee29]

How do I update firmware on the app and watch I have a Fitbit verse special edition, it says my app is up to date, but I just want to change clock faces and it won’t let me ?  

Moderator Edit: Clarified subject

[MarciM]

Hi @ambee29 

I'm sorry to hear you are having an issue with your Versa. Can you describe the issue with changing the clock face in more detail? More information is better when looking for assistance troubleshooting an issue.  

[ambee29]

I’m trying to do it from the app on my phone but it keeps saying I need to update it, i think I figured out how to do it, I just need to connect my watch to the charger and then keep my phone close by and update it and then I should be able to

[RicardoFitbit]

Hi @ambee29, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

@MarciM Thanks for your help!

Please keep me posted.