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Can't update Versa firmware

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‎02-19-2020 08:45 - last edited on ‎02-21-2020 16:30 by

‎02-19-2020 08:45 - last edited on ‎02-21-2020 16:30 by

HI all

 

I have never had a good experience with updating Fitbit firmware, first with my charge hr and now with my versa... it's just always a problem, so this time I held off updating, until yesterday when my sync stopped working

 

I have run through all the phone/app restarts, BlueTooth switch offs, etc, nothing works, the app can't find my device and can't update the firmware, and yet all my settings are unchanged/correct, my phone Bluetooth detects the versa, etc

 

Customer support just sent me the same old articles, nothing insightful, anyone here got any tips for example:

- Is there some way to plug my versa into my windows laptop to force the firmware update over cable perhaps?

- Any other workarounds I could consider to get this update to my watch and then hopefully fix the sync?

 

Thanks

 

 

Moderator edit: subject for clarity

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‎02-21-2020 16:29 - edited ‎02-21-2020 16:33

‎02-21-2020 16:29 - edited ‎02-21-2020 16:33

Welcome to the Fitbit Community, @6eor6iek. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with updating your Fitbit Versa. Thank you for your troubleshooting efforts. The updates come with new features and bug fixes. You can plug your watch to the charging cable and plug the charging cable into a USB port on your computer during the update. If you experience any difficulties, please check our help article with useful information: Why can't I update my Fitbit device?

 

Thank you for contacting our Support team regarding this issue. I apologize for any inconvenience and recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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