help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update Versa lite on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2019 05:24 - last edited on ‎10-16-2019 10:33 by Fitbit Moderator

‎10-13-2019 05:24 - last edited on ‎10-16-2019 10:33 by Fitbit Moderator

My app said I needed to update the Versa Lite. When I tried to I received the message “ Data not cleared sync and try again“. 

I believe I have tried everything! I deleted the app, forgot the versa light, restarted my iPhone, hard reset the watch, and I even tried everything all at once and Then tried to reinstall the watch. I get to 100% updated and it continues to spin and then it crashes and gives me this error message. I’ve been working on it since yesterday afternoon. Very frustrating. My iPhone has the most updated operating system. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-16-2019 10:35

‎10-16-2019 10:35

@Kserian Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Versa lite update and thank you for troubleshooting this issue. Try logging out from the app, restart your phone and log back in. After this retry the update on your device.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes