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Can't update Versa on 6/1/19

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‎06-01-2019 11:53 - last edited on ‎06-02-2019 18:39 by

‎06-01-2019 11:53 - last edited on ‎06-02-2019 18:39 by

Today I got a message on fitbit versa app on my Iphone to update tracker.  Then I put my finger on the red dot with the down arrow, and then a screen popped up with red bar showing "Update Tracker" (put my finger on the red bar).  Then a new screen popped up with white bar showing "Start Uppdate" (put my finger on the white bar).  Then I saw "Downloading...." and then "Installing...."  It has been in this "Downloading...and Installing..." sequence on and off for several hours with nothing done.  Looking for help. Thanks Tom

 

 

Moderator edit: subject for clarity

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‎06-02-2019 18:38

‎06-02-2019 18:38

Welcome to the forums @TomFromFl.

 

Thank you for sharing the details of the issue you're experiencing with updating your Fitbit Versa on your iPhone. I appreciate your efforts to follow the steps to update the device: How do I update my Fitbit device? Usually the issue is resolved after following the troubleshooting steps from this help article: Why can't I update my Fitbit device? 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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