help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update firmware on my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 10:57 - last edited on ‎07-13-2020 06:10 by Fitbit Moderator

‎06-09-2020 10:57 - last edited on ‎07-13-2020 06:10 by Fitbit Moderator

Hi,

 

I have problem updating my Fitbit Versa special edition. The firmware installed on my smartwatch is 32.33.1.30, but the pink button to update smartwatch just won't show up in the Fitbit App. On the other hand, the Fitbit App prompts me to check if I have the latest firmware update - but how can I update my smartwatch firmware, if there is no pink update button? I can't install apps like Spotify for that reason. Please could you advise what to do?

 

Thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-13-2020 06:09

‎07-13-2020 06:09

Hi @MichiSiekelova, welcome to our Fitbit Community! I'm sorry to hear that the firmware of your Fitbit Versa can't be updated.

 

Please follow the troubleshooting steps that are listed in this help article. Also, make sure that your phone has the most recent Fitbit app version installed. Finally, run the firmware update again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes