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Can't update firmware

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‎04-20-2019 10:50 - last edited on ‎04-21-2019 18:12 by

‎04-20-2019 10:50 - last edited on ‎04-21-2019 18:12 by

Ever since the bitmoji was offered, I've been trying to update and it never completely downloads. It's on its third "line" of downloading. Has this happened to anyone else?

 

 

Moderator edit: subject for clarity

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‎04-21-2019 18:10

‎04-21-2019 18:10

Welcome to the forums @ChrisFuller ! I am sorry for the late response. 

 

Thank you for sharing your experience with updating your device. I appreciate your time and efforts trying to resolve it. I could see that you got in touch with the Customer Support team about this and that they were able to help you. 

 

If you have any questions, feel free to let me know. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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