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Can't update my Versa 2

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‎11-13-2021 12:46 - last edited on ‎11-16-2021 13:12 by Fitbit Moderator

‎11-13-2021 12:46 - last edited on ‎11-16-2021 13:12 by Fitbit Moderator

My Versa 2 is telling me to update but when I attempt to do that it sits and sits spinning with message “looking for WiFi”. I’m at my home and my phone is on WiFi so I don’t know why the Fitbit can’t find the WiFi. Any suggestions appreciated 

 

 

Moderator Edit: Clarified subject

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‎11-16-2021 13:13 - edited ‎11-01-2023 18:16

‎11-16-2021 13:13 - edited ‎11-01-2023 18:16

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why can't I update my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-16-2021 13:13 - edited ‎11-01-2023 18:16

‎11-16-2021 13:13 - edited ‎11-01-2023 18:16

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why can't I update my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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