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Can't update my Versa 3

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‎06-05-2023 11:53 - last edited on ‎06-06-2023 11:25 by Fitbit Moderator

‎06-05-2023 11:53 - last edited on ‎06-06-2023 11:25 by Fitbit Moderator

I tried to install an update to my versa 3. After about 20 minutes I got a message.on my phone app to say update failed. Since then, my Fitbit has turned off and once come back on, even with the charger. My app can't connect or sync either. How can I fix this?

Moderator Edit: Clarified subject

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‎06-06-2023 11:27

‎06-06-2023 11:27

Hello there, @Liz1376. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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