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Can't update my Versa 3

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‎02-03-2025 21:55 - last edited on ‎02-04-2025 06:17 by Fitbit Moderator

‎02-03-2025 21:55 - last edited on ‎02-04-2025 06:17 by Fitbit Moderator

I want to update the Firmware since yesterday bit it does not work. I tried hundert Times on different ways, WLAN and bluetooth. After that night it does nothing... can anyone please help? 

THX

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-04-2025 06:20

‎02-04-2025 06:20

Hi there, @Ingrid.hu. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not updating. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided in this help article Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎02-04-2025 12:14

In response to MarreFitbit

‎02-04-2025 12:14

Hi Marre, 

yes I try all the options but nothing does work. 

 

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‎02-04-2025 23:01

In response to MarreFitbit

‎02-04-2025 23:01

Good morning

today I read a message in another forum, they recommend a factory reset. The Update has been completed and the watch works again. Thank you

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‎02-05-2025 04:16

In response to Ingrid.hu

‎02-05-2025 04:16

@Ingrid.hu I'm glad to hear that you managed to update your Versa 3. Thanks for sharing here the steps that worked for you! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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