Can't update my Versa Lite and battery is draining quickly

[Eroche]

Hi there

My battery has been draining over 24hours in the last 3 days. When I go into my fitbit app it states I need to update tracker. I don't know how to do this as all the buttons are in grey so.not allowing my activities 

Can I have some help please. 

Edel 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Eroche. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

As a first approach, I'd recommend restarting your Versa Lite. For more information, see How do I restart my Fitbit device?. Then, please log out and log back in to the Fitbit app. See if the grey button is now pink (this will indicate that you can now update your watch).

If the above doesn't work, so that would mean that the update isn't ready yet. Check the Fitbit app in a few days, and you’ll see a message when you can install the update (in a pink banner). We expect everyone to receive the update in the coming weeks.

While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app. 

Regarding the battery short life, please note as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.