Can't update my Versa Lite

[GG84]

I'm having the same issue.  All of sudden my Fitbit Versa Lite buzzed on my wrist yesterday and became stuck on the logo and indicates an update is necessary.  Been trying to update for 2 days now!  Tried pressing the back button to no avail.  Can't turn off as I can't access any of the widgets since it is stuck on the logo.  How does this get fixed?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @GG84, welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not completing the firmware update. Thanks for your efforts in troubleshoot it prior to posting here.

If you haven't done so yet, please try the steps below:

1. Open the Settings app on your watch > About.
2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. 
3. Keep your Fitbit device close to your phone or tablet to complete the update.
4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps provided here: Why can't I update my Fitbit device?

Hope that helps, let me know how it goes.

[GG84]

Thank you but I can't do that as my watch is stuck on the Fitbit logo, won't take update and I can't access any of the widgets.  That's my problem.  One minute it was working fine, the next it buzzed on my wrist and displayed a message that I needed to update the Fitbit app and resync.  I updated the app but the syncing isn't working and watch is stuck on the Fotbit logo.  Thanks

[MarreFitbit]

Hello there @GG84, thanks for getting back and for the update. Since none of the steps provided haven't worked, I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may take a bit long to get back to you. Please stay tuned to your inbox to the email address associated with this Fitbit account.

We hope to get you back on track soon.