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Can't update my Versa Lite

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‎10-03-2021 03:40 - last edited on ‎10-14-2021 16:11 by Fitbit Moderator

‎10-03-2021 03:40 - last edited on ‎10-14-2021 16:11 by Fitbit Moderator

I purchased a Versa Lite for my daughter for Christmas. She recently did an update and now it won’t stay connected to her phone. I have a Charge 2 and Fitbit Premium App so I tried to see if it would connect to my app. The Versa Lite did connect but I couldn’t use all the features because i kept getting a message telling me “Unable to connect to device”. So I did a factory reset. Now it won’t do the update at all. I really believe something with the Bluetooth has failed in this watch. I’m not sure what to do. 

 

Moderator edit: updated subject for clarity

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‎10-14-2021 16:08

‎10-14-2021 16:08

Welcome to the Fitbit Community, @C5Jones.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa Lite. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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